STRATEGIES TO DRIVE OPERATIONAL PERFORMANCE
All businesses are looking for opportunities to streamline their business operations to drive profitability, maximize efficiencies and organizational effectiveness. We have a knack for identifying and executing strategies that have significant bottom line impacts.
Explore our Operational Excellence Client Engagements:
- Coached small to medium size business owners through the Business Development Bank of Canada to address under-performing areas of their businesses. Provided insights and recommended strategies to increase revenue, improve operational effectiveness and guide internal teams for success.
- Created a detailed 3-Year Operational Roadmap for a healthcare union outlining people, process and technology investments; interviewed 30+ stakeholders and examined software applications (ADP, SAP and UnionWare) to determine status; recommended Internet integration strategies and realistic implementation timelines to support 32,000 members; created yearly objectives to establish the technology foundation, engage members and measure success.
- Streamlined the sales function of a technology services company by identifying key vertical industry segments including development of a process from sales prospecting to client engagement and the creation of targeted sales collateral, case studies and presentation materials. Generated $500,000 CDN in new business.
- Conducted a market scan of tradeshows, publication advertisement and editorial placement opportunities for a CRM software company to complement marketing planning and to contribute to annual sales efforts; identified specific opportunities within five industry segments that met the client’s target profile.
- Delivered a mobile software company’s first Organizational Learning Plan; engaged 30 executive and non-executive employees to identify needs; interviewed 10 senior high tech HR professionals to assess industry best practices for retaining employees; examined HR technology trends and priorities; developed career path planning matrices for technical and non-technical employees; created a 24 month roadmap with milestones, resource requirements and technology provisions; developed change strategies to engage 1000 employees in the process.
- Reorganized in-house print production processes of a provincial telecommunications company to improve customer service delivery and optimize production efficiency; reduced print job turnaround from 2 weeks to 3 days. Direct cost savings of $50,000 in the first year.
- Created an organization reporting structure for a start-up technology company that experienced 200% growth in 12 months. Increased internal communications and provided a timely feedback loop for management.
- Conducted a business evaluation for a growing day spa business to provide the owner with an assessment of all areas of the business with strategies to improve cash flow, reduce debt and generate revenue in a highly competitive market.
- Developed a detailed project plan for the HR department of a major educational institution to prioritize project rollout for recruitment, orientation, training and employee engagement including a technology evaluation, best practices review, resourcing and budget; facilitated an engagement process with 40 stakeholders in 10 departments to ensure program delivery addressed individual needs.