• Developed a Project Charter to guide the redesign of the professional leadership practice model at a Healthcare Authority. The project included data design, collection and analysis, staff forums, focus groups, and working groups, prior to final recommendations for a new practice model impacting 1300 FTEs. The project addressed structural inequities, anomalies in roles and remuneration across healthcare facilities with the vision of providing equitable care that is standardized, safe, and follows evidence-based interventions.
• Developed a detailed 3-Year Operational Roadmap for a healthcare union outlining people, process and technology investments; interviewed 30+ stakeholders and examined ADP, SAP and UnionWare applications to determine implementation status and rollout plans; recommended Internet and Intranet integration strategies and realistic implementation timelines to support 32,000 members; created annual markers such as establishing a foundation, engaging members and measuring success.
• Conducted a market scan of tradeshows, publication advertisement and editorial placement opportunities for a CRM software company to complement marketing planning and to contribute to annual sales efforts; identified specific opportunities within five industry segments that met the client's target profile.
• Streamlined the sales function of a technology services company by identifying key vertical industry segments including development of a process from sales prospecting to client engagement and the creation of targeted sales collateral, case studies and presentation materials. Generated $500,000 CDN in new business.
• Completed a comprehensive review of HR programs to deliver a software company's first Organizational Learning Plan; engaged 30 executive and non-executive employees to identify needs; interviewed 10 senior high tech HR professionals to assess industry best practices for retaining employees; examined HR technology trends and priorities; developed career path planning matrices for technical and non-technical employees; created roadmap with milestones, resource requirements and technology provisions; developed change management strategies to engage 1000 employees in process.
• Reorganized in-house print production process of a telecommunications company to improve customer service delivery and optimize production efficiency. Reduced print job turnaround from 2 weeks to 3 days. Direct cost savings of $50,000 in the first year.
• Created an organization reporting structure for a start-up technology company that experienced 200% growth in 12 months. Increased internal communications and provided timely feedback loop for management.
• Delivered a business evaluation for a growing day spa business to provide the owner with an assessment of all areas of the business with strategies to improve cash flow, reduce debt and promote the business in a highly competitive market.
• Developed a detailed project plan for the HR department of a major educational institution to prioritize project rollout for recruitment, orientation, training and employee engagement including a technology evaluation, best practices review, resourcing and budgetary requirements. Facilitated a stakeholder engagement process with over 40 stakeholders in 10 departments to ensure program delivery addressed individual needs.